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Browse FAQs by Topic
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50 FAQs Found in All Topics
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Q:
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How do I download the Sonar Viewer? (Software PA)
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Go to this address and follow the instructions: http://www.eaglenav.com/en/Downloads/Sonar-Log-Viewer-SLV/
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I am having trouble downloading a software update. (Software PA)
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If you have trouble downloading a software update, try the stand alone installer located around the middle of the update page for your unit.
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Q:
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I'm looking for an Emulator. (Software PA)
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All available emulators can be found at this link: http://www.eaglesonar.com/Downloads/Emulators/default.htm Others may become available in the future.
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Q:
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How long will it take to download a software update? (Software PA)
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We're sorry, we cannot predict a certain timeframe. The size of the file, type of internet connection, modem, and computer processor all factor into the time required.
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How can I get a replacement manual?
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Download for free from our website or you can purchase a manual through LEI Extras: http://www.lei-extras.com or 800-324-0045.
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Q:
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Can the Ultra III 3D work with a standard 192khz transducer?
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No, that model only worked with the 3D transducer.
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Q:
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Can the Ultra 3D work with a standard 192khz transducer?
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Yes, it can!
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Is there a repair center near me? (General PA)
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All units requiring service are sent to our facility in Tulsa, OK. Go to this link to setup a Return Authorization number: http://www.eaglenav.com/en/Support/My-Account/
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How do I find out the status of my repair? (General PA)
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Go to http://www.eaglenav.com/en/Support/My-Account/. By phone, call 800-324-1354, press option 1, and follow the prompts to get your RA status.
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Q:
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What is the Eagle mailing address? (General PA)
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Eagle Electronics 12000 E. Skelly Dr., Tulsa, OK 74128
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Q:
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I live in Canada. How do I get my unit repaired? (General PA)
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Please contact our Canadian office with your serial number at 800-661-3983.
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Q:
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What are your hours of operation? (General PA)
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The Customer Service department is open from 8AM to 5PM central time - Monday - Friday. Except major holidays. Our phone number is 1-800-324-1354. Our highest call volumes occur on Mondays and Tuesdays.
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Q:
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Where is my serial number located? (General PA)
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Look for a sticker on the unit with a bar code. The serial number is under the bar code and under the number are the words "Warranty Void If Removed."
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Do you sell remanufactured or rebuilt units for a discounted price? (General PA)
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No, we do not sell any remanufactured or rebuilt products.
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How much do your units sell for? (General PA)
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Our dealers determine their own prices. A quick search of the internet should give you an idea of the range of prices for a model.
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Q:
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How do I buy accessories or arrange service in Canada? (General PA)
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Our Canadian office is located at: 919 Matheson Blvd E. Mississauga, Ont. L4W 2R7 To reach us by phone please call during office hours: 1-800-661-3983 or 905-629-1614 Office hours are 8:30-4:30pm, Monday through Friday, Eastern Standard Time
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Can I buy units direct from Eagle? (General PA)
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We're sorry, our units are sold only through our dealer network. Please use our Dealer Locator to find the dealer nearest you. http://www.eaglesonar.com/Products/HowToBuy/dealers.asp
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Q:
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Will "Off" (or any brand) of insect repellant damage the display? (General PA)
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Yes. For example, on the "Deep Woods Off" directions for use it states that it should not be applied on or near many substances including plastics. Damage to a unit's display due to bug or insect spray is NOT covered under warranty.
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Do I need to take my unit off my boat for winter storage? (General PA)
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We highly recommend it. Temperatures below -4 degrees farenheit can crack the liquid crystal displays.
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Q:
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Is my unit under warranty? (General PA)
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All of our products come with a one-year warranty from the date of purchase. A two-year extended warranty can be purchased through LEI Extras (800-324-0045) during the first year of ownership. We base all warranty information on your sales receipt.
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Q:
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Where can I send my unit for repair? (General PA)
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If you purchased your unit in the United States, all repair work is done in our Tulsa, Ok facility. Please call 800-324-1354 to request service. Outside the United States, please contact that dealer for assistance.
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Q:
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Can my unit be repaired? (General PA)
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This depends on part availability. Please call 800-324-1354 with your serial number to request service.
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Q:
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How much will it cost to repair my unit? (General PA)
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There is a flat repair rate for each model. Please call 800-324-1354 with your serial number to request service.
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Q:
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Where can I get a replacement transducer? (General PA)
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Replacement transducers for many models are available through LEI Extras at http://lei-extras.com. You can also call them at 800-324-0045.
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Q:
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How can I make my unit portable? (General PA)
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There are portable accessory packs for many of our units. Go to this link to see what is available: http://www.lei-extras.com/store/search.asp?SearchType=Category&Category=Portable+Accessories
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